All merchandise must be unworn and in the same condition it was received. Some items ship with an attached security tag. Merchandise returned without the original security tag attached or a damaged tag may not qualify for a refund. Products must be returned in the original box and/or packaging. The original packaging contains a bar code that helps us identify your items with your order, so your account can be credited successfully. Note: Customers are responsible for return shipping fees.

To return your order, follow these simple steps (If within 15 days):

• Log into your account, click the order number containing the item(s) you wish to return.
• Check the item(s) on the order you want to return. (This option will not be available if your order is outside 15-day range.)
• Then click “Return Checked Items.”
• Choose dropdown for: “Why are you returning this?” and then click the black button at the bottom that says, “Submit Return.”
• Click on the “Print Return Label” button under the section that says “Your return is confirmed”, and print the label
• Place the item(s) you’re returning back in their original packaging and put them in any cardboard box or a  shipping box/bag.
• Remove any pre-existing labels or markings from the shipping box and seal it with clear packing tape.
• Tape the return label to your shipping box with clear packing tape and take the box to your nearest USPS, UPS or FedEx location.
• Customers are responsible for all return shipping charges. Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment. Any outbound shipping charges paid will not be refunded if the order is returned.

It can take around two weeks for your return package to reach us and be processed by our returns team. You will be notified by email once your refund has been applied.

Refund Processing:

The refund will be applied to the credit card or other method of payment initially used to make the purchase. Please note that depending on your financial institution, it may take an additional 2-10 business days after your credit is applied for it to be reflected on your statement if you used a credit card (up to 30 days for internationally-issued cards).

*NOTE: In order to ensure your return is in our system and that we issue your refund without delay, you must follow the complete return process by logging into your  account (detailed above) to obtain a return confirmation number (via email) prior to mailing your return to us. We would also be happy to help you if you need assistance. Contact the Customer Loyalty team at support@bestsupplyshop.com